Storm Damage Roof Repair

This page is about arranging the repair, rather than the full advice sequence for an insurance claim. Storms can dislodge tiles, damage ridge details and expose weaknesses around chimneys and flashings. The repair needs to address the affected area and check nearby fixings, not just replace the first broken tile visible on the ground.

When you contact us, describe whether water is entering now, whether materials have fallen and which part of the property is affected. A ground-level photograph can help describe the location, but it is not a complete roof inspection. Do not climb up to get a closer image or move loose material from an unstable roof.

A temporary covering can close an opening while weather or access prevents a complete repair. It is a holding measure, not a substitute for reinstating the covering and its details correctly. The appropriate approach depends on what has moved, the condition of the support and whether safe access can be arranged.

The permanent quotation then sets out the repair identified by assessment. That could be refixing or replacing damaged tiles and slates, attending to ridge bedding or renewing defective weathering at an abutment. If the storm has revealed a wider existing problem, the options should be explained separately rather than folding an assumed full re-roof into an emergency bill.

An obvious missing tile can sit beside damaged fixings or torn underlay. Closing the visible gap without considering those neighbouring details may leave the route for water partly open. Our repair assessment looks at the covering and the relevant junctions to establish what the quoted work needs to include.

Chimneys and roof edges need their own attention where they have been affected. Loose mortar, lifted lead and broken ridge tiles involve different repairs from a cracked field tile. If a bay, dormer or flat-roof edge is also involved, mention it so the proposed scope is not limited to the main roof by assumption.

We provide photographs and a written account of the condition with the identified roofing work. That gives you evidence to pass to your insurer alongside your own dated photographs and record of what happened. It is not a decision about policy cover, and the insurer determines how the event and any existing deterioration are treated.

Attendance for active leaks is discussed when you call. Our North East repairs service is available Monday to Friday, 8am to 6pm, and aims to attend the same or next working day for active leaks, weather permitting. That is not a promise of out-of-hours cover or a fixed arrival time after every storm.

Strong winds and unsafe access can limit what can be done on the first visit. Scaffolding or another suitable platform may be needed for the permanent work, especially where materials must be handled at height. The quotation should make the access arrangement clear rather than treating it as an optional extra to a repair that needs it.

Keep people away from areas below loose roof materials. If a chimney or a large part of the roof looks unstable and presents an immediate danger to the public or a neighbouring property, seek the appropriate emergency assistance rather than waiting for a routine repair visit. Stay clear of wet electrical fittings and visibly sagging ceilings.

For roofing work, send us the details through the quote form or call to explain the damage and your location in the North East. We can discuss attendance and the assessment needed, then give a written quote for the specified work. The aim is a roof repair based on the actual damage, with temporary and permanent stages clear from the start.